FAQ

Orders typically process in 1–2 business days. You’ll receive an email with tracking once your order ships.

If your order hasn’t shipped, email orders@tonalerow.com with your order number and requested change. We’ll do our best to help.

Yes. Use the link in your confirmation email (“View your order”) or visit our Order Tracking page.

We currently ship to the U.S. and Canada. For other regions, email orders@tonalerow.com and we’ll explore options.

Flat rate $8.99 under $75. Free shipping on orders $75+ (after discounts, before tax).

Carriers sometimes skip scans. If there’s no movement for 72 hours (U.S.) or 5 days (Canada), forward your order number to orders@tonalerow.com.

Returns accepted within 14 days of delivery on eligible items in original condition and packaging. A flat $4.99 return shipping fee applies. Final Sale items in our Clearance collection are not eligible for return.

Email orders@tonalerow.com with your order number and the item(s) you’d like to return. We’ll reply with next steps and a prepaid label.

We’ll make it right. Please email photos and your order number to orders@tonalerow.com within 7 days of delivery.

We curate primarily gold-filled, vermeil, sterling silver, and select gold-plated or solid gold styles. Item listings state material composition, and you can filter by material. See our Jewelry Material Guide for details.

All metals benefit from care. Avoid exposure to water, sweat, lotions, and perfume. Store pieces individually with an anti-tarnish tab and wipe gently with a soft cloth after wear. See our Jewelry Material Guide for care notes.

Many styles are nickel-free or sterling-silver based. If you have sensitivities, email orders@tonalerow.com with the product name and we’ll confirm details before you purchase.

Yes — every order ships in premium packaging suitable for gifting. Add a gift note at checkout and we’ll include it at no charge.

Digital gift cards are available — perfect for last-minute gifting.