Privacy policy

Privacy Policy

Effective Date: August 12, 2025

Tonalé Row (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (tonalerow.com) or interact with us in any way.

1. Information We Collect

When you visit our site, place an order, sign up for our newsletter, or contact us, we may collect:

  • Personal Information – such as your name, billing and shipping address, email address, phone number, and payment details.

  • Order Information – products purchased, order date, and delivery preferences.

  • Technical Information – including IP address, browser type, device type, and browsing behavior on our site.

  • Marketing Information – your preferences for receiving marketing from us and your communication preferences.

We collect this information directly from you or automatically through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you about your purchases, account, and customer service inquiries.

  • Send you updates, promotions, and marketing materials (if you have opted in).

  • Improve and personalize your shopping experience.

  • Comply with legal requirements and prevent fraudulent activity.

3. Sharing Your Information

We only share your information with trusted third parties necessary to run our business, such as:

  • Payment processors – to process your transactions securely.

  • Shipping carriers – to deliver your orders.

  • Shopify – as our e-commerce platform provider.

  • Service providers – who help us with marketing, analytics, and website functionality.

We do not sell your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertising. You can manage your cookie preferences in your browser settings.

5. Data Retention

We retain your personal information for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Opt out of marketing communications at any time.

  • Request a copy of the information we hold about you.

To exercise these rights, contact us at info@tonalerow.com.

7. Data Security

We implement appropriate security measures to protect your information. While no method of transmission over the internet is 100% secure, we work to safeguard your data to the best of our ability.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us at:

Email: info@tonalerow.com
Mailing Address: 4363 TX 135, Jacksonville, TX 75766